FAQs

How do I know what size I am?
Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes.

Do I need to pay the sales tax?
No, there is no sales tax on our site.

How can i track my order?
We will send you the tracking number of your orders to the email that you filled down when placing your orders. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

How Long Does Shipping Take?
Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States/United Kingdom 8-15 days with Standard Shipping
7-10 days with Express Shipping
Canada, Europe 15-20 days with Standard Shipping
7-10 days with Express Shipping
* This doesn’t include our 1-3 business days for processing time.

Why doesn’t my tracking number show updated information? Did it actually ship?
Yes.  If you received a tracking number your order actually shipped. It can occasionally take up to 48 hours for the tracking websites to update properly.  If it hasn’t updated in that time, let us know and we can dig deeper for you.

What are the benefits of creating an account?
Creating an account with Our store allows you to shop faster, track the status of your current orders, review your previous orders, and write product reviews.

Will Myitems Be Sent In One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.